It turns out that some people are indeed using Gmail as a CRM solution. With a few add-ons. I decided to do bit of research and try these tools out for myself. You too can see the results for yourself. Three tools that have the potential to turn Gmail into a total CRM solution: Boomerang http://www.boomeranggmail.com/ Write Than Name https://www.writethat.name/ ActiveInBox http://www.activeinboxhq.com/